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      Shipping & returns

      Time for reflection / return

      It may happen that you want to return an order. Perhaps because the product does not like you or maybe there is another reason why you would not want the order after all. Whatever the reason, you have the right to cancel your order up to 30 days after receipt without giving any reason.

      After cancellation you have another 30 days to return your product. You will then be credited the full order amount including shipping. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at info @ visenco. We will then refund the order amount due within 30 days after registration of your return, provided that the product has already been returned in good order.

      If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged on return.

      You have the right to cancel your order up to 30 days after receipt without giving any reason, provided that the seal is not broken. If the seal is broken, your order is final and can no longer be returned. If you make use of your right of withdrawal, you have 30 days after cancellation to return your product. You will then be credited the full order amount including shipping. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at [email protected] We will then refund the order amount due within 30 days after registration of your return, provided that the product has already been returned in good order.

      Exchange product?

      Do you want to exchange your product? That is not a problem at all. You can contact [email protected] for this. You do bear the costs of returning the product yourself. ”

      I have submitted the wrong delivery address!

      Accidentally passed the wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.

      We do our best to deliver the order to you as soon as possible. We try to ship orders placed on working days before 1 pm on the same day. However, we do not always succeed in complying with this, sometimes products are not in stock and the delivery of your order may take a little longer. The product page provides an indication of the delivery time. If for some reason we do not meet this delivery time, we will of course inform you as soon as possible.

      The prices mentioned do not include shipping costs.

      The shipping costs for the Netherlands are:

      € 2.95 for orders that fit through the letterbox
      € 6.95 for orders under € 50
      Free for orders from € 50, -

      The shipping costs for Belgium are:

      € 8.95 for orders under € 50
      Free for orders from € 50, -

      Delivery takes place via the postman or parcel deliverer from Postnl, DHL of DPD. Generally, delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.

      Excluded from the right of withdrawal is a consumer purchase that relates to the delivery of:

      - products manufactured according to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
      - products that spoil quickly or that have a limited shelf life;
      - products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
      - products that are irrevocably mixed with other items after delivery due to their nature;
      - alcoholic drinks the price of which was agreed upon at the time of purchase, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market over which you have no influence;
      - audio and video recordings and computer software of which the seal has been broken after delivery;
      - newspapers, magazines or magazines, with the exception of an agreement for the regular delivery of such publications (a subscription)

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