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      Shipping & returns

      Time for reflection / return

      It may happen that you want to return an order. Perhaps because the product does not like you or maybe there is another reason why you would not want the order after all. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

      After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping. Only the costs for returning from your home to the web shop are for your own account. These costs are approximately 6.95 per package, for the exact rates consult the website of your carrier. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at info @ visenco. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

      If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged on return.

       


      You have the right to cancel your order up to 14 days after receipt without giving any reason, provided that the seal is not broken. If the seal is broken, your order is final and can no longer be returned. If you make use of your right of withdrawal, you have 14 days after cancellation to return your product. You will then be credited the full order amount including shipping. Only the costs for returning from your home to the web shop are for your own account. These costs are approximately 6.95 per package, for the exact rates consult the website of your carrier. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at [email protected] We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

      Exchange product?

      Do you want to exchange your product? That is not a problem at all. You can contact [email protected] for this. You do bear the costs of returning the product yourself. ”

      I have submitted the wrong delivery address!

      Accidentally passed the wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.

      We do our best to deliver the order to you as soon as possible. We try to ship orders placed on working days before 1 pm on the same day. However, we do not always succeed in complying with this, sometimes products are not in stock and the delivery of your order may take a little longer. The product page provides an indication of the delivery time. If for some reason we do not meet this delivery time, we will of course inform you as soon as possible.

      The prices mentioned do not include shipping costs.

      The shipping costs for the Netherlands are:

      € 2.95 for orders that fit through the letterbox
      € 6.95 for orders under € 50
      Free for orders from € 50, -

      The shipping costs for Belgium are:

      € 8.95 for orders under € 50
      Free for orders from € 50, -

      Delivery takes place via the postman or parcel deliverer from ViaTim. Generally, delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.

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